General terms and conditions

ARTICLE 1. DEFINITIONS

1.1. Ruth Elsaesser: the sole proprietorship of Ruth Elsaesser Empowerment Coach, with

statutorily established in Veldhoven and registered with the Chamber of Commerce under dossier Number 86036408.

1.2. Customer: the natural or legal person who has concluded an agreement with Ruth Elsaesser.

1.3. General terms and conditions" shall mean: the entirety of the provisions as listed below. 

1.4. Services: all services performed by Ruth Elsaesser for the client. These include, but are not limited to: the online and offline coaching of individuals and entrepreneurs in the transformation of organizations, teams, dealing with emotions, mental and physical health, unlocking potential, and mindset management in every area of life through coaching sessions and through 1-on-1 training and group training.

1.5. Products: the book/e-book and/or training material written by Ruth Elsaesser. 

1.6. Agreement: the verbal or written agreement between Ruth Elsaesser and the Customer based on which Ruth Elsaesser will provide the service and/or deliver the product ordered.

1.7. Private client: the natural person who does not act in the exercise of his profession or business.

1.8. Business customer: the natural or legal person who acts in the exercise of his profession or his business.

1.9. Information: all data originating from the Customer.

1.10. Written: by letter, e-mail, and digital communication.

1.11. Advice: any form of advice, instruction, assistance, or training as provided within the provision of services by Ruth Elsaesser and for which she endeavors on behalf of the Client.

1.12. Confidential information: all financial, business, and personal data entered, processed, and stored by the client and/or Ruth Elsaesser.

1.13. Website: www.ruthelsaesser.com 

ARTICLE 2. APPLICABILITY

2.1. These terms and conditions apply to all offers, quotations, and agreements of Ruth Elsaesser, services and other acts performed unless otherwise agreed in writing.

2.2. In the event of any conflict between these terms and conditions and agreements made in the agreement, the provisions of the agreement shall prevail.

2.3. These terms and conditions also apply to actions of third parties and/or suppliers hired by Ruth Elsaesser to carry out the delivery or service.

2.4. The applicability of the client's general terms and conditions is not ruled out by Ruth Elsaesser expressly rejected.

ARTICLE 3. QUOTATIONS AND OFFERS

3.1. Quotations by Ruth Elsaesser are valid for the period indicated in the quotation. If no period is specified, the offer is valid until 14 days after the date on which the offer was made. If the customer does not accept a quotation or offer within the applicable period, the quotation or offer is null and void. After accepting the quote, Ruth Elsaesser will make a payment link available via the website.

3.2. Ruth Elsaesser will indicate in the offer which services are offered and which amounts the customer will owe upon acceptance of the offer. The prices mentioned in the offer are valid for the period mentioned in the offer unless expressly agreed otherwise in writing. The offer also states the agreed price of the chosen service/product or the usual hourly rate of Ruth Elsaesser with a pre-estimated number of hours/rate.

3.3..The client gives Ruth Elsaesser an assignment for several hours to be determined. 

3.4 The prices mentioned in the offer do not automatically apply to follow-up assignments

3.5. Agreements on deadlines are to be made in writing in the offer. If delivery by Ruth Elsaesser depends on feedback or input from the client, Ruth Elsaesser is never liable for delays during the execution of the order. Ruth Elsaesser is then entitled to unilaterally postpone the deadline.

3.6. If it turns out that the information provided by the client with the application or agreement was incorrect, Ruth Elsaesser is entitled to adjust the prices and other conditions. 

3.7. All prices communicated by Ruth Elsaesser are amounts in Euros, including VAT for private clients / excluding VAT for business clients and other established taxes and/or fees and costs of third parties for advice, unless explicitly stated otherwise. Rates for business clients are not mentioned on the website, this is always done in consultation with Ruth Elsaesser.

3.8. The client is required to reimburse Ruth Elsaesser for travel expenses incurred in the performance of its services. The reimbursement amounts to € 0.40 ex. VAT per kilometer. Travel time is also charged.

3.9. Coaching sessions (unless otherwise agreed) should take place based on payment in advance after agreement on the offer.

3.10. Ruth Elsaesser reserves the right to change prices in the interim. If the prices of the products increase after the conclusion of the agreement, the client is entitled to terminate the agreement or to dissolve the agreement by the date on which the price increase takes effect. Price increases resulting from a statutory regulation or provision are hereby excluded.

3.11. Ruth Elsaesser is not liable and/or responsible for errors in the offer if the client could reasonably have understood that the offer, or any part thereof, contained an obvious mistake, clerical error, or typing error.

3.12. If changes occur in the circumstances Ruth Elsaesser relied on when issuing the said program, coaching or course, or any other agreement, Ruth Elsaesser is entitled to implement these changes in the execution of the agreement.

3.13. After the expiry of the term of the assignment, the client, in the event of an assignment with a fixed term, can no longer lay claim to parts of the assignment that have not yet been enjoyed in any form whatsoever.

ARTICLE 4. AGREEMENT AND ADDITIONAL WORK

4.1. An agreement is concluded from the moment the client has made communication in any way to Ruth Elsaesser in the acceptance of a quotation or offer. This can be either verbal or written acceptance. 

4.2. After the conclusion of an agreement, it may only be amended by mutual consent.

4.3. After an agreement has been reached, Ruth Elsaesser will proceed to implement the services within a reasonable period.

4.4. Ruth Elsaesser is entitled to have certain services performed by third parties without having to notify the client. If the execution of the services by third parties involves extra costs, these will be charged to the client after consultation.

4.5. Without prejudice to the provisions of Article 3.10, changes to the original agreement between the Customer and Ruth Elsaesser are only valid from the moment that these changes are accepted by both parties in an additional or amended written agreement.

4.6. If Ruth Elsaesser, due to circumstances unknown at the time of the offer and/or order confirmation, has to carry out more work than agreed in the offer and/or order confirmation, Ruth Elsaesser is entitled to charge the Client for the additional costs resulting from this. If the Client objects to the additional costs that Ruth Elsaesser wishes to charge, the Client is entitled to cancel the part of the order that has not yet been executed, whereby the Client is obliged to reimburse Ruth Elsaesser for the work done up until that point.

4.7. Changes to an original order by the client may affect the agreed schedule and the costs of execution. The additional costs resulting from changes to the original order by the client shall be borne by the client. Where possible, Ruth Elsaesser will provide a statement of the additional costs before the work is carried out.

ARTICLE 5. RIGHTS AND OBLIGATIONS OF RUTH ELSAESSER

5.1 Ruth Elsaesser guarantees that the assignment given to it will be carried out to the best of its ability, applying sufficient care and craftsmanship.

5.2. Ruth Elsaesser shall make every effort to secure the data stored by Ruth Elsaesser for the client in such a way that this data is not available to unauthorized persons.

5.3. Ruth Elsaesser is obliged to keep confidential all confidential information that she obtains in the framework of the agreement between the client and Ruth Elsaesser during the cooperation or from any other source. Information is considered confidential if the other party has indicated this or if this follows the standards of reasonableness and fairness.

5.4. In the event of reported complaints by the client regarding the services and/or products of Ruth Elsaesser, Elsaesser will consult with the client to reach a mutually satisfactory solution.

5.5. Ruth Elsaesser is entitled to publish the details (name, company name, and position) of the client on the website of Ruth Elsaesser and/or other promotional expressions of Ruth Elsaesser for promotional purposes such as reviews. Placement of these details always takes place in consultation with the client.

5.6. Ruth Elsaesser is entitled to suspend participation if the client is in default of payment.

5.7. Ruth Elsaesser strives to have the coaching take place online as much as possible. If necessary Ruth Elsaesser will arrange for a location where the offline coaching can take place. If the client expresses the wish for the coaching to take place at another location, another appointment can be scheduled in consultation with Ruth Elsaesser. Any costs for the reservation/use of this other location are for the client.

5.8. The weekly coaching sessions during a long-term coaching trajectory of 3, 6, 9, or 12 months will only be recorded via Skype, Zoom, or MS Teams if this is explicitly requested by the client. After the coaching, the client receives the recording. Ruth Elsaesser deletes the recorded conversation at the end of the coaching. Ruth Elsaesser does not keep any notes or reports about the client. See also the privacy statement.

ARTICLE 6. RIGHTS AND OBLIGATIONS OF THE CUSTOMER, RIGHTS OF WITHDRAWAL 

6.1. The customer shall in principle comply with the provisions of these terms and conditions unless otherwise agreed.

6.2. The Client is required to provide Ruth Elsaesser with all correct information that the Client can reasonably foresee is necessary for the correct implementation of the agreement. The Client is in any case obliged to inform Ruth Elsaesser without delay of changes in personal details, email and, if requested, his/her bank account number, company information, or other information requested by Ruth Elsaesser.

6.3. If, contrary to Article 6.2, Ruth Elsaesser is not provided in time with the information required for the execution of the agreement, Ruth Elsaesser is entitled to suspend the execution of the agreement and/or to charge the client for the additional costs resulting from the delay.

6.4. In the event of complaints about the services and/or products provided by Ruth Elsaesser, the client must notify Ruth Elsaesser of these complaints within 14 days of delivery of the service, but at the latest within 30 days of full completion of the order or process. The client indemnifies Ruth Elsaesser one year after delivery of all legal claims resulting from services and/or products.

6.5. The client is required to make back-ups of all materials/data described in Article 6.2 that Ruth Elsaesser needs for the execution of the agreement. If these materials/data are lost, Ruth Elsaesser is not liable for any resulting damage.

6.6. Where Ruth Elsaesser provides login details to the Customer, the Customer is responsible for those details. Ruth Elsaesser is not liable for misuse or loss of the login details and may rely on the customer being the one who logs in using the login details provided to the customer.

6.7. The customer is obliged to maintain the confidentiality of all confidential information obtained under the agreement between the customer and Ruth Elsaesser during the cooperation or from any other source. Information is considered confidential when communicated by the other party or if it appears from the standards of reasonableness and fairness.

6.8. The private Customer may rescind a contract relating to the purchase of the remote service within 14 days without giving reasons. Ruth Elsaesser may ask for the reason for withdrawal, but may not require the customer to provide the reason for withdrawal. 

6.9 The withdrawal period shall expire 14 days after the day of notification. 

6.10. The cooling-off period as referred to in Article 6.9 shall commence on the day after the customer has purchased the service.

6.11. If the customer exercises the right of withdrawal, he must notify Ruth Elsaesser within the cooling-off period using an unequivocal written statement (by e-mail or post). The withdrawal form is attached to these terms and conditions. 

6.12. If the customer makes use of the right of withdrawal, all supplementary agreements will be dissolved by the operation of law.

6.13. The risk and the burden of proof of the correct and timely exercise of the right of withdrawal shall lie with the customer.

6.14. It is not possible to exchange and/or return purchased digital products, including an e-book or online course/coaching. By ordering and paying for the digital products, the Customer gives immediate access to his/her purchase and also agrees to immediate delivery. The customer explicitly agrees that he/she hereby waives the right to make use of the cooling-off period and the right to revoke the agreement.

6.15 If you revoke the contract (excluding the purchase of services and products mentioned in 6.14), you will receive a refund of all payments made up to that point. Payment will be made as soon as possible after establishing that withdrawal has been made in a timely and correct manner. 

6.16. Ruth Elsaesser can exclude products and services from the right of withdrawal; this will be made known to the customer at the time of the offer and again in good time before the agreement is concluded.

ARTICLE 7. DELIVERY AND DELIVERY PERIOD

7.1. The delivery by Ruth Elsaesser varies per order and is determined in consultation with the client. The delivery time stated by Ruth Elsaesser commences after the agreement has been concluded and after all necessary data and/or materials have been received from the client.

7.2. A delivery time set by Ruth Elsaesser is never to be regarded as a deadline. By the mere fact that a delivery term is exceeded, Ruth Elsaesser is not in default by operation of law.

7.3. If the term of delivery is exceeded by more than 30 days, the client is only authorized to dissolve the agreement if Ruth Elsaesser, after a proper and detailed written notice of default in which a reasonable term for clearing the shortcoming is given, imputably fails to fulfill the essential obligations arising from the agreement.

7.4. The Customer is obliged to do everything necessary to make timely delivery by Ruth Elsaesser possible, including providing complete, correct, and clear data as referred to in Article 6.2 on time.

7.5. Ruth Elsaesser's obligation to deliver will be fulfilled, barring proof to the contrary, as soon as the goods delivered by Ruth Elsaesser have been offered to the buyer once.

ARTICLE 8. DOWNLOADABLE CONTENT

8.1. Starting from the moment the downloadable content is made available, you have 14 days to download the downloadable content, once. 

8.2. The customer is responsible for downloading on time. Ruth Elsaesser is not obliged to send the downloadable content again after 14 days. 

8.3. The customer is responsible for ensuring sufficient space on his device to be able to perform and complete the download immediately. Ruth Elsaesser advises the customer to purchase downloadable contact via a computer or laptop. 

8.4. The downloadable content may not be distributed. 

ARTICLE 9. PAYMENT

9.1. The customer's payment obligation shall commence on the day the agreement is concluded.

9.2. All invoices sent by Ruth Elsaesser are to be paid by the client within 14 days unless otherwise agreed in writing. Ruth Elsaesser offers the option of paying invoices in pre-agreed installments. Orders through the webshop are paid directly online.

9.3. If the customer does not fulfill his payment obligation on time, he shall be in default by operation of law without any further notice of default being required.

9.4. In the event of late payment, Ruth Elsaesser may decide to suspend its activities until payment has been made. If timely payment is regularly not forthcoming, Ruth Elsaesser may decide to unilaterally terminate the assignment.

9.5. In the event of late payment, in addition to the amount owed plus the statutory (commercial) interest, the client is obliged to pay in full both extrajudicial and judicial collection costs, which amount to at least 15% of the invoice amount with a minimum of € 200, - excluding VAT (in the case of a private client and the collection costs are subject to the statutory rates), as well as the costs of lawyers, bailiffs, collection agencies and any legal proceedings. 

9.6 The claim for payment is immediately due and payable if the customer is declared bankrupt applies for a moratorium, or if assets of the customer are seized, if the customer dies, and if the customer goes into liquidation or is dissolved.

9.7. In the above cases, Ruth Elsaesser is also entitled to terminate or suspend the execution of the agreement or any part of it not yet executed without notice of default or judicial intervention, without being entitled to compensation for any damage to the client that may arise. 

9.8. The client agrees that Ruth Elsaesser will invoice electronically. If the client wishes to receive an invoice by post, Ruth Elsaesser reserves the right to charge an additional fee of €4.00 per invoice.

9.9. The client may object in writing to the invoices sent by Ruth Elsaesser up to 7 days after the invoice date. After receiving the objection, Ruth Elsaesser will investigate the correctness of the invoice amount. Objections to invoices do not suspend the client's payment obligation.

9.10. All products and services provided by Ruth Elsaesser remain the property of Ruth Elsaesser until all amounts owed by the client to Ruth Elsaesser have been paid. At all times subject to the provisions of Article 10.

ARTICLE 10. RETENTION OF TITLE & INTELLECTUAL PROPERTY

10.1. All intellectual property rights to all documentation, advice, offers, workshops, online training, models, techniques, books, ebooks, photos, videos, tools, teaching materials, and preparatory materials and reports issued within the framework of the services are vested exclusively in Ruth Elsaesser unless otherwise agreed in writing. 

10.2. The products supplied by Ruth Elsaesser, in whole or in part, may never be duplicated or resold, unless agreed otherwise in writing.

10.3. The contents of the website, including but not limited to the texts, images, design, brands, and domain names are the property of Ruth Elsaesser and are protected by copyright and intellectual or industrial property rights under applicable law. The user of the website is not permitted to reproduce or make available the website or any part thereof without the permission of Ruth Elsaesser.

10.4. All copyrights and intellectual property rights to products of the human mind developed by Ruth Elsaesser are and will remain the exclusive property of Ruth Elsaesser unless the rights have been purchased or otherwise agreed.

10.5. Ruth Elsaesser is not responsible for any information/content posted by the Client on Ruth Elsaesser's servers. If the information/content placed by the client in any way infringes the rights of third parties or violates laws and regulations, the client will indemnify Ruth Elsaesser from any claims for damages that third parties might make as a result of this action by the client.

10.6. Any act contrary to Article 10.2 and Article 10.3 and Article 16.5 shall be considered an infringement of copyright.

10.7. In the event of infringement, Ruth Elsaesser is entitled to compensation equal to at least twice the license fee applicable to it for such infringement, without losing the right to any damages.

ARTICLE 11. LIABILITY

11.1. Every agreement between Ruth Elsaesser and the client is characterized as a best efforts agreement. As a result, Ruth Elsaesser can never be held liable for not achieving results or the extent to which the services provided contribute to the goal set by the client and Ruth Elsaesser.

11.2. The client is and remains at all times responsible for the performance of actions as gained during a trajectory, on location, or via an online program or in the available private Facebook group, webinar, or via any social medium whatsoever.

11.3 The contents of the coaching and the online course or physical workshop are not intended to replace medical advice from a general practitioner, medical specialist, or psychologist. The use of the course and any decisions made as a result of the coaching, the Facebook group, and/or the course is the sole responsibility of the client. Any (at the request of the client) recorded sessions should be played exclusively and at the client's own risk in a quiet and low-stimulus environment. Ruth Elsaesser accepts no liability in this regard (in whatever form).

11.4. If Ruth Elsaesser is held liable despite the provisions of Article 11.1, any liability is limited to compensation of direct damage up to the amount of the contract price (excluding VAT). In the case of a continuing performance contract, any liability shall be limited to compensation of direct damage up to the amount of the last invoice paid by the customer. This amount shall not exceed €400 and shall in any event always be limited to the amount paid out by the insurer in the case of Ruth Elsaesser.

11.5. Ruth Elsaesser excludes any liability for indirect damage suffered through the use of services and/or products provided by Ruth Elsaesser, except for situations where the damage is due to intent or gross negligence on the part of Ruth Elsaesser.

11.6. Ruth Elsaesser is in any case never liable for: consequential damage, damage due to missed savings, damage due to business stagnation, loss of profit, and damage due to loss of data during the execution of the agreement.

11.7. The Client indemnifies Ruth Elsaesser against all claims that third parties may make regarding damage caused in any way by the unlawful or careless use of the products and services provided to the Contractor by Ruth Elsaesser.

ARTICLE 12. INTERRUPTION OF SERVICES AND NATURAL DISASTERS

12.1. Ruth Elsaesser is not bound by its obligations under the agreement if fulfillment has become impossible due to force majeure. If the force majeure lasts for a period of 60 days, both parties are entitled to dissolve the agreement. What has already been performed under the agreement shall then be settled proportionately.

12.2. Ruth Elsaesser is dependent in its activities on the cooperation, services, and supplies of third parties, over which Ruth Elsaesser has little or no influence. Ruth Elsaesser cannot, therefore, be held liable in any way for any damage resulting from a situation in which the shortcoming is attributable to a third party with whom Ruth Elsaesser has agreed. 

12.3. In addition to the provisions of subsection 12.2, 'act of nature' shall, in any case, mean all that is accepted in this respect in the law and case law. 

12.4. In these terms and conditions, natural disaster is understood to be any circumstance beyond the control of Ruth Elsaesser - even if this could have been foreseen at the time the agreement was concluded - which permanently or temporarily impedes the fulfillment of the agreement, including but not limited to strikes, excessive absenteeism among Ruth Elsaesser personnel, transport difficulties, fire, government measures, epidemics, pandemics, business interruptions at Ruth Elsaesser, breach of contract by suppliers of Ruth Elsaesser as a result of which Ruth Elsaesser is no longer able to fulfill its obligations towards the Client, and other serious disruptions at the premises of Ruth Elsaesser or its suppliers.

12.5. In the event of force majeure, Ruth Elsaesser is also entitled to choose to extend the term of delivery by the duration of the force majeure or to dissolve the agreement, insofar as it has not yet been executed, without Ruth Elsaesser being obliged to pay any compensation in any form whatsoever, except for the provisions of Article 78 Book 6 of the Civil Code.

ARTICLE 13. DURATION AND TERMINATION

13.1. The agreement is entered into for a definite period, unless the offer indicates otherwise or if the parties have expressly agreed otherwise in writing.

13.2. The right of interim termination of the agreement by the customer is excluded, without prejudice to the other provisions of these general terms and conditions and except in the case where an assignment is carried out based on an hourly rate for the benefit of private customers. In the event of termination of an agreement for an indefinite period, a notice period of at least two months shall apply. In all cases, notice must be given in writing or by e-mail.

13.3. Both parties, both customer and Ruth Elsaesser, have the power to terminate the agreement only if the other party, after a proper and detailed written notice whereby a reasonable time for clearance of the shortcoming is given, attributable fails to meet the essential obligations under the agreement.

13.4. In exception to the provisions of Article 9.3 Ruth Elsaesser may terminate the agreement without notice and judicial intervention by written notice with immediate effect in whole or in part if urgent reasons arise, including in any case the cases where

• The customer is granted a (temporary) extension of payment;
• A bankruptcy petition is filed or declared against the customer;
• The customer indicates that he wants to invoke the WHOA
• It is suspected that the customer will not be able to fulfill his payment obligations when the agreement is extended;
• The Customer acts contrary to public order or morality, or any obligation arising from the agreement with Ruth Elsaesser;
• Customer infringes on the rights of third parties;
• The Customer acts contrary to reasonable directives or instructions from Ruth Elsaesser;
• The customer does not react to correspondence by e-mail, telephone, and/or in writing, whether registered or not;
• In case of (recurring) payment problems.

Ruth Elsaesser shall never be liable for any compensation due to termination, as stipulated in this article.

13.5. If, at the time of dissolution as referred to in Articles 13.3 and 13.4, the Client has already received services in connection with the execution of the agreement, such services, and the related payment obligation shall not be subject to cancellation. Amounts invoiced by Ruth Elsaesser before the dissolution in connection with what it has already performed or delivered in the execution of the agreement remain due in full with due observance of the previous sentence and become immediately payable at the time of dissolution.

13.6. If the client wishes to dissolve or cancel an agreement with Ruth Elsaesser, he/she is only entitled to this right if, at the time of dissolution or termination, he/she pays full compensation for the work done up to that point. At dissolution or premature termination or cancellation of a (partial) course or (partial) session, the client remains, except for the situation referred to in Article 13.2, obliged to pay the full amount of the offer.

13.7 Ruth Elsaesser reserves the right to change its terms and conditions, including for existing agreements. If Ruth Elsaesser decides to change the terms and conditions, it will inform the client accordingly.

ARTICLE 14. CANCELLATION OF APPOINTMENT

14.1. If the client is unable to attend, he/she must inform Ruth Elsaesser at least 2 working days in advance. If the client cancels an appointment between 48 and 24 hours before the appointment, the therapist will charge 50% of the time of a regular appointment. 

14.2. If the appointment is canceled within 24 hours, the full rate for the service or product will be charged. 

14.3. If the client does not respond at the agreed time, or has problems with sound, camera, or connection, the therapist will also charge the full rate without refund.

14.4. Ruth Elsaesser is at all times entitled to cancel or reschedule a course, interview, appointment, or session without giving reasons.

ARTICLE 15. AGREEMENT

15.1. If it is established that the defectiveness of the services and/or products to be supplied by Ruth Elsaesser is attributable to Ruth Elsaesser, the Corporate Client is entitled to repair or replacement but is not entitled to any replacement or additional compensation, nor the dissolution of the agreement, except for the provisions in these terms and conditions.

ARTICLE 16. SPECIAL PROVISIONS FOR COURSES AND COACHING RUTH ELSAESSER

16.1. The client is expressly forbidden, whether or not he participates, to offer or provide a similar program or course whether or not concerning or according to the method of Ruth Elsaesser.

16.2 No right or obligation can be derived by the client from the course or training and any action taken by the client is at his/her own expense and risk. Ruth Elsaesser accepts no liability for how the client puts into practice the method taught to him/her by Ruth Elsaesser.

16.3. In case of partial participation or premature termination by the customer, there will be no refund of the invoice.

16.4. After completion of the online course, the client retains the right to log in to the online learning environment. Ruth Elsaesser strives to keep all material online. If Ruth Elsaesser decides to remove or move material to another website, Ruth Elsaesser will notify the client one month before the move or removal via the most recent email address known to Ruth Elsaesser.

16.5. The Ruth Elsaesser login information provided to the client regarding the online programs/modules/guidance may never be shared with third parties. In violation of this section, the customer forfeits a penalty of € 250, - without it being necessary to mention any kind of damage and without prejudice to the other rights of Ruth Elsaesser, including its right to claim damages in addition to the penalty.

16.6. Ruth Elsaesser is not liable for any consequences of undergoing coaching sessions. Ruth Elsaesser reserves the right to suspend coaching sessions until contact has been made with a medical specialist, doctor, or psychologist. Undergoing coaching sessions is entirely at the client's own risk.

16.7. Refund of the ticket(s) purchased by the customer for one of Ruth Elsaesser's workshops/courses or sessions is only possible if it concerns a private customer. The customer who bought a ticket in the exercise of his/her profession or business is not entitled to a refund of the ticket. The customer is therefore at all times entitled to transfer the ticket to another person, as long as this person meets the same conditions for participation.

16.8. Ruth Elsaesser reserves the right to remove participants from workshops/courses or sessions if the behavior of the participants impedes a workshop/course or session. Restitution of paid fees is hereby excluded.

16.9. Ruth Elsaesser offers an online community subscription. The customer can subscribe or order via the website or by e-mail.

16.10. The subscription has a minimum term of 1 month unless stated otherwise. Thereafter, it may be canceled at any end of the month with due observance of the notice period of 1 month.

16.11. The subscription will be automatically renewed by one month unless timely notice of termination is given by the notice period. Notice of termination must be given in writing via e-mail. 

16.12. Ruth Elsaesser is at all times entitled to cancel a program, course, or subscription. The client will then receive all monies paid back within 14 days.

ARTICLE 17. OTHER PROVISIONS AND APPLICABLE LAW

17.1. If any provision of these terms and conditions is void or voidable, the remaining provisions of these terms and conditions will remain in full force and Ruth Elsaesser and the client will consult to agree on new provisions to replace the void or voided provisions, taking into account, as much as possible, the purpose and meaning of the void or voided provision. 

17.2. If the Client includes in its order terms or conditions that deviate from, or do not appear in, these General Terms and Conditions, they are only binding on Ruth Elsaesser if and insofar as they have been expressly accepted in writing by Ruth Elsaesser.

17.3. If Ruth Elsaesser deviates from the Terms and Conditions on its initiative in favor of the Client, the Client can never derive any rights from this.

17.4. Rights and obligations arising from an agreement can only be transferred by the customer to a third party if Ruth Elsaesser has given its written consent.

17.5. Dutch law is exclusively applicable to all legal relationships to which Ruth Elsaesser is a party.

17.6. The client and Ruth Elsaesser shall first try to resolve any disputes in mutual consultation and amicably, before going to court.

17.7. If mandatory rules do not provide otherwise, is in the first instance the competent court in the district of Rotterdam, authorized to take cognizance of disputes between Ruth Elsaesser and the customer.

Last updated: January 10, 2024

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WITHDRAWAL

Please complete and return this form (digitally) only if you are a consumer and wish to cancel/revoke the contract.

To: Ruth Elsaesser, Berkt 98, 5507LM Veldhoven 
Or by e-mail: ruthelsaesser7@gmail.com

I hereby inform you that I am revoking our agreement on the provision of the following service:

(Digital) Product or Service:

Ordered on:

Name of the consumer:

Address of the consumer:

Date:

Signature